Privacy Policy for Assessplus.co.uk

Last updated: 16 May 2026

Assess+ (“we”, “us”, “our”) operates the website AssessPlus.co.uk and provides Domestic Energy Assessments, Retrofit Assessments, and related services across Essex and East London.

We are committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Assess+
Romford, Essex, United Kingdom
Email: info@assessplus.co.uk
Phone: 07555 279440

We are the Data Controller for the personal information we collect.

2. What Personal Data We Collect

We may collect the following information when you use our website or services:

Contact details (name, email address, phone number)
Property details (address, access notes, EPC history)
Booking information (preferred dates, service type)
Payment information (processed securely by third‑party providers; we do not store card details)
Technical data (IP address, browser type, device information)
Usage data (pages visited, time on site, referral source)

3. How We Collect Your Data

We collect data through:

Website contact forms
Booking forms
Emails and phone calls
Cookies and analytics tools
Third‑party integrations (e.g., payment processors, EPC databases)

4. How We Use Your Data

We use your information to:

Provide EPCs, Retrofit Assessments, and related services
Contact you about your booking or enquiry
Send invoices, confirmations, and service updates
Improve our website and user experience
Maintain legal and regulatory compliance
Prevent fraud or misuse of our services

We do not sell your data to third parties.

5. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to deliver the service you requested
Consent – when you submit forms or opt‑in to communications
Legitimate interests – improving our website and services
Legal obligation – compliance with UK regulations (e.g., EPC lodgement)

6. Sharing Your Data

We may share your data with:

Accreditation bodies (e.g., Elmhurst, ECMK) for EPC/Retrofit lodgement
Payment processors (e.g., Stripe, PayPal)
Website hosting and analytics providers
Professional partners where required to deliver services (e.g., Retrofit Coordinators)

All partners are required to handle your data securely and lawfully.

7. Cookies & Analytics

AssessPlus.co.uk uses cookies to:

Improve website performance
Analyse visitor behaviour
Enable essential site functions

You can control cookies through your browser settings.

If you use Google Analytics, add:
“We use Google Analytics to understand how visitors use our website. Google may collect anonymised usage data.”

8. How Long We Keep Your Data

We retain personal data only as long as necessary:

EPC/Retrofit records: up to 15 years (industry requirement)
Contact enquiries: 12 months
Analytics data: 26 months
Financial records: 6 years (HMRC requirement)

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (where legally possible)
Restrict or object to processing
Withdraw consent
Request data portability

To exercise your rights, email info@assessplus.co.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

Encrypted website connection (HTTPS)
Secure data storage
Access controls
Regular security reviews

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

info@assessplus.co.uk
07555 279440